January 2021
In the latest Mobile Experience Snapshot for Singapore, StarHub had the highest Excellent Consistent Quality, the highest Core Consistent Quality and the fastest median download speed. Singtel had the fastest median upload speed and M1 narrowly won in the latency test.
StarHub leads Excellent Consistent Quality
In Common Coverage Areas across Singapore, StarHub had the highest Excellent Consistent Quality with 87.2% of connections having a network experience suitable for use-cases like 1080p video streaming, real-time mobile gaming or HD video calling. Singtel came in second place with an Excellent Consistent Quality of 84.4% and M1 in third with 83.2%, only 4.0% behind first place StarHub.
In regards to Core Consistent Quality, meaning subscribers having a network experience suitable for use-cases like SD video streaming, social media sharing and web browsing, all operators reached the 90% threshold. StarHub was in first place with a Core Consistent Quality of 95.3%, followed by Singtel at 94.3% and M1 in third with 94.2%, only 1.1% behind StarHub.
Click here to learn more about Tutela's consistent quality metrics.
StarHub had fastest download speed, Singtel fastest upload
Despite the close competition shown in the Consistent Quality metric, StarHub outperformed in the download speed test with a median transfer speed of 34.4 Mbps, 9.6 Mbps faster than second place Singtel and 13.5 Mbps faster than last place M1.
For uploads, Singtel took the top spot with a median transfer speed of 16.6 Mbps, followed by StarHub at 14.7 Mbps, and M1 in third place with 13.2 Mbps.
M1 had most responsive network
In the latency test, the competition was very tight with M1 in first place with the most responsive network in Common Coverage Areas across Singapore with 8.6 ms. However, only 0.1 ms separated second place StarHub from M1, and Singtel was only 1.2 ms behind first place M1.
Our findings for Singapore are based on 18.6 billion network quality measurements including 2.42 million speed tests between September and November 2020. Our latest complimentary Mobile Experience Report is available to download from the Tutela Insights portal.