July 2019

In a move to utilize the 5G network for new technology practices, Entel conducted its first remotely controlled ultrasound pilot on a 5G network in June.

In our latest report, Entel performed the best in all three metrics Tutela analyzes. Entel scored the highest percentage for ‘excellent’ consistent quality result with 65.7%, an average download speed of 14.10 Mbps on the 4G/3G speed test, and a latency of 40.8 ms on 4G and 63.8 ms on 3G.

Entel performs best on consistent quality metric 

Entel performed the highest percentage of ‘excellent’ consistent quality with 65.7%, a slight improvement from April’s report. Claro has improved its result with 55% ‘excellent’ consistent quality (a 24.1 percentage point increase) and scored the second highest overall percentage of 95.9% for basic quality. WOM has been bumped to third spot with the lowest percentage of ‘excellent’ consistent quality with 47.2%.

Entel performs best for average download speeds

Entel has improved its average download speeds from 12.83 Mbps in April to 14.10 Mbps. WOM has also improved its average download speeds to 10.12 Mbps, while Claro and Movistar sit in third and fourth place with 9.60 Mbps and 8.06 Mbps average download speeds respectively.

WOM 3G latency worsens 

WOM has seen its 3G latency increase from 79.2 ms, only the second highest result in April, to 145 ms. Entel had the lowest latency on both the 4G and 3G networks, with a result of 40.8 ms and 63.8 ms respectively. Movistar’s 4G result has not changed from last quarter with 44.2 ms, but has improved its 3G result with 77.3 ms. 

Claro has greatly improved its latency results from April, with 43.5 ms on the 4G network (26.8 point decrease) and 64.1 ms on the 3G network (30.3 point decrease). 

Our findings for Chile are based on 30.4 billion network quality measurements including 2.88 million speed tests between April and June. Our latest complimentary Mobile Experience Report is available to download from the Tutela Insights portal.