Tigo provides best mobile network experience, fastest download speeds in Colombia

Colombia State of Mobile Experience

June 22nd 2021

Tigo consistently offered the best mobile experience to its customers, according to Tutela’s new 2021 State of Mobile Experience in Colombia, which was released today. The report found that the operator offered its users the highest Excellent Consistent Quality performance in the country, with 63.4% of tests meeting the “Excellent” thresholds that Tutela uses to represent a group of higher-intensity use cases including 1080p video streaming, real-time mobile gaming or HD video calling. The operator also had the highest Core Consistent Quality, with 82.5% of tests meeting the “Core” thresholds that represent subscribers having a network connection capable of supporting use-cases like SD video streaming, social media sharing and web browsing

Meanwhile, Claro had the highest 5G/4G coverage score at 527 and a total score of 735, 252 points ahead of second place Tigo.

In order to benchmark mobile experience over the last six months, Tutela has evaluated over 2 million speed and latency tests, conducted on the smartphones of real-world users of national mobile operators within Common Coverage Areas, between December 2020 and May 2021.

Key findings from this report include:

  • Tigo provided the best mobile experience to its subscribers in Colombia, with the operator dominating in five of the six metrics tested. The operator had the highest Excellent Consistent Quality at 63.4%, the highest Core Consistent Quality at 82.5%, the fastest download (15.2 Mbps) and upload (7.6 Mbps), and best one-way latency result at 46.1 ms.
  • In Tutela’s newest metric for greatest relative area coverage, this category was awarded to Claro for the highest 5G/4G coverage score at 527 and a total score of 735, 252 points ahead of second place Tigo.
  • Movistar was a strong, yet varied, competitor to Tigo and Claro in most categories, with only 2.9% separating the operator and Tigo for Core Consistent Quality, 1 Mbps slower in the upload test than Tigo, and second place for total coverage score.
Tom Luke, Vice President at Tutela, said: “The Colombian mobile industry continues to make great improvements in its endeavour to provide the best mobile experience to its subscribers, and this is evident in the results in this report. Tigo is a dominant figure in each metric tested, with the operator winning in four of the six including the highest Excellent Consistent Quality by at least 22% over the other operators. While the auction and implementation of 5G is not set to begin until later this year, we look forward to seeing all operators take advantage of new opportunities to improve mobile experience in Colombia”.

The full report is available online here.

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