May 6th 2020

Entel subscribers get the best mobile network user experience in Peru, according to a new report, published today by independent crowdsourced mobile data company, Tutela. Tutela measures mobile network user experience against two sets of thresholds - Excellent and Core Consistent Quality, which each represent a different tier of use-cases.

Entel achieved an Excellent Consistent Quality of 53.5%, meaning that more than half of the time, Entel subscribers experience a network suitable for a range of use cases including 1080p video streaming, HD video calls, streaming over social media and playing real-time mobile video games. Meanwhile, Entel’s Core Consistent Quality was 92.4% – so the vast majority of the time when a user has a signal, subscribers experience a network suitable for SD video streaming, social media sharing and VoIP calling.

Other key findings from the report include:

• Entel excelled across the board, winning on all five metrics tested. In addition to its wins for Excellent and Core Consistent Quality, the provider led for median download speed at 12.3 Mbps
• In every category, Movistar also placed second – its median download speed was 10.7 Mbps – not far behind Entel – however, its Excellent Consistent Quality was 9% lower at 44.5%
• Although there is a significant gap between first and last-placed operators in most categories, all four Peruvian operators provided a relatively similar Core Consistent Quality. Just 7% separated first-place Entel from last-place Bitel, showing that all operators are providing a connection sufficient for everyday use-cases the vast majority of the time

Leandro Demarchi, Sales Director for Tutela in LATAM and Southern Europe, commented: “Mobile connectivity is of paramount importance in Peru – particularly in the current times where businesses are relying more on remote working than ever before. As operators look to improve mobile experience, they should look to reduce latency and improve download speeds to ensure a consistent, reliable connection experience for users. This means investing in more 4G infrastructure and preparing the way for 5G further down the line – all with a focus on providing high-quality connections wherever consumers live or work.”

Tutela measures network quality based on the real-world experience of actual network subscribers, inclusive of occasions when a network or plan may be throttled or congested, or when a subscriber is roaming onto another operator’s network. As a result, this report is representative of the mobile experience of a variety of real-world users delivered by each network provider, not the best-case performance of the network itself.

To read the full report, click here.